Took delivery today of my new 25WAB. Dealer delivered it from 100 miles away. After waiting three days there to take it when promised I drove home and they brought it to me. Naturally nothing had been checked and many things were not working i.e.Generator, water system, unable to put fuel in gas tank??? and many other things. And you guessed it, no one was answering the phones all day. Very slip shod run down small dealer. The entire dealership looked like an atom bomb had just hit. I am surprised Forest River allows this franchise to operate. There are only two W&P dealers in Arizona. One in Yuma and one in Scottsdale. I chose the latter which was 150 miles closer. I now have second thoughts. No check out and nothing obviously had been checked before delivery.
I must say that everyone I met there has been nice and friendly when you are able to contact them or their occasional return of phone calls. Techs/Mech's were generally a bunch of young kids that were not up to standards except for The fellow who mounted the TV's and some extra tie downs. This was a very disappointing experience to say the least. We have had to cancel our vacation and now are faced with the excruciating pain of having to get everything fixed and where to go to get it fixed under warranty. Yuma is 200-250 miles away and the temps will be 106*.
Only writing this to warn others and perhaps spare you the disappointment and let down. I have had calls to sales, service, finance manager and owner since noon today. No one has contacted me except the fellow who delivered the Trailer. Said he would try to contact someone for me. He does not work there I believe.
Well thanks for listening and I feel better now. Will let you know tomorrow if anyone bothers to call back.
Jack
I must say that everyone I met there has been nice and friendly when you are able to contact them or their occasional return of phone calls. Techs/Mech's were generally a bunch of young kids that were not up to standards except for The fellow who mounted the TV's and some extra tie downs. This was a very disappointing experience to say the least. We have had to cancel our vacation and now are faced with the excruciating pain of having to get everything fixed and where to go to get it fixed under warranty. Yuma is 200-250 miles away and the temps will be 106*.
Only writing this to warn others and perhaps spare you the disappointment and let down. I have had calls to sales, service, finance manager and owner since noon today. No one has contacted me except the fellow who delivered the Trailer. Said he would try to contact someone for me. He does not work there I believe.
Well thanks for listening and I feel better now. Will let you know tomorrow if anyone bothers to call back.
Jack