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Help with 2011 Silverback furnace/ac

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Ok, so now we know why our unit is not working. What the previous owner did NOT tell us is the unit is remote controlled. We thought (before we figured it was remote controlled) that we could just put a new thermostat on it, oh how wrong we are. So, since the ac works pretty good with the thermostat but not the heat, he wants to direct wire the furnace with a new thermostat. Problem, where is the furnace on this unit and has anyone done this? Or, has anyone bought a new remote control for the dometic and had it work? Any and all help will be much appreciated.

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